There are several main reasons why the payment can fail, the most frequent are:

  • The card has not been added to the personal account
  • Not enough funds on the card
  • Protection on the card, which doesn`t automatically charge the payment for the service (3D Secure)

Your payment failed. What to do?

1. In case of failed payment, the following notification is displayed

2. Go to the billing section

3. Then tariff plans

4. Find your plan and activate it

5. Put your card information and click on "Pay"

6. If there are enough funds on your card, they will be debited and the account will be activated immediately.

  • If you have any questions, feel free to contact our support team!

Did this answer your question?